Acsb Content
Shipping policy
Free Standard Shipping on Orders Over $49
We offer free Standard Shipping on most online items that buybuy BABY sells for orders of $49 or more (merchandise subtotal excludes store pick up items; merchandise subtotal is calculated before sales tax, before gift wrap charges, and after any discounts or coupons). Pampers brand diapers and wipes are excluded from Free Shipping and will be subject to a $7.99 shipping fee per unit. For orders below $49, we charge a $7.99 flat rate standard shipping fee. We sell some items online that ship directly from the vendor or manufacturer and do not qualify for free shipping. In those cases, a shipping surcharge will apply. The surcharge will be displayed in the shipping subtotal of your order.
We do not currently ship to Alaska, Hawaii, U.S. Territories or APO/FPO addresses.
Parcel
Parcel orders typically ship within 1-2 business days. Items shipped directly from the vendor or manufacturer may have longer delivery lead times.
For orders below $49, we charge a $7.99 flat rate standard shipping fee. An additional shipping surcharge may apply to some items due to their size and weight. The surcharge will be displayed in the shipping subtotal of your order.
We sell some items online that ship directly from the vendor or manufacturer and do not qualify for free shipping. In those cases, a shipping surcharge will apply. The surcharge will be displayed in the shipping subtotal of your order.
Unless requested by the carrier, we do not require a signature for delivery. The carrier may leave the package, if they feel it is safe, in locations such as patio, garage and any exterior doors. If you are not home, and it is determined unsafe to leave the package, a note will be left with directions on how to receive your order.
Oversize and Truck Delivery
Truck delivery and shipping surcharges on oversized or extremely heavy items will still apply. These charges will be displayed in the shipping subtotal of your order. Truck delivery orders typically ship in 4-5 business days.
When the size and or weight of your shipment exceed the limits of our parcel carriers, your item will be delivered via one of our trusted freight carriers. Due to carrier restrictions, items requiring truck delivery cannot be shipped to Alaska, Hawaii, US Territories, or APO/FPO.
For your convenience, we offer 4 service levels for delivery. Delivery expectations for each item will be listed in your cart.
| Service Level | Threshold | Room of Choice | White Glove | White Glove with Assembly |
|---|---|---|---|---|
| delivered to the first dry door (front door, porch, garage, or apartment lobby) | delivered to any room or outdoor space of your choice | delivered to the room, area or outdoor space of your choice, unboxed with limited set-up and carton and packing material removed |
delivered to the room, area or outdoor space of your choice, fully assembled, and carton and packing material removed |
|
| Flexible Delivery Times | x | x | x | x |
| Unloading Service | x | x | x | x |
| Bring Item Inside | x | x | x | |
| Set Item in Desired Room | x | x | x | |
| Unboxing | x | x | ||
| Packaging Removal | x | x | ||
| Assembly | x | |||
| Free Mattress Removal | x | x |
Our shipping surcharges on truck deliveries and oversize items are calculated as follows. Additional surcharges may be calculated based on distance, remote areas, etc.
| Weight | Threshold | Room of Choice | White Glove | White Glove with Assembly |
| 0-199 lbs. | $200 | $250 | $300 | $375 |
| 200-299 lbs. | $250 | $300 | $400 | $450 |
| 300-399 lbs. | $300 | $450 | $500 | $550 |
| 400-499 lbs. | $400 | $550 | $600 | $650 |
| 500+ lbs. | $500 | $650 | $700 | $750 |
Someone over the age of 18 must be present to sign for your delivery. Also, please note that once your delivery is schedule and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping, storage, and manufacturer charges (cancellation & restocking fees).
Accepting Your Truck Delivery
Someone over the age of 18 must be present to sign for your delivery. Also, please note that once your delivery is schedule and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping, storage, and manufacturer charges (cancellation & restocking fees).
While the delivery person is present AND prior to signing for delivery:
- Open and inspect the item(s).
- For any damage (even minimal), write "Package Damaged: on the delivery form.
- Email reachus@buybuybaby.com immediately to report any defects or damages.
Within 48 hours of receiving your delivery, if you notice missing or damaged parts, contact a customer service representative using our "contact us" form here to let us know. We will work with you and the manufacturer to get replacement parts or repairs.
For all deliveries:
- Street access must be at least 10 feet wide
- There can be no vehicle weight restrictions on the roads leading to your home
- Overhead street clearance must be at least 14 feet high
If you opt for Room of Choice or White Glove deliveries, also need to ensure that:
- All stairways, doorways, hallways & turns are least 36 inches wide
- There are no more than two flights of stairs, up to 15 steps each
- All existing furniture must be removed from the area by the recipient prior to delivery
Additional charges and fees may apply for circumstances outside of the parameters listed above, including but not limited to narrow or gravel driveways; narrow, tight or irregular spaces and corners; gated communities.
Additional information
Buy Buy Baby reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.
Buy Buy Baby is not responsible for loss or damage to items occurring after delivery by the carrier to you.