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FAQ

general FAQs

Where can we purchase buybuy Baby products?

We can’t wait for you to experience the new buybuy BABY and to welcome you back.

Please visit our stores & events page to find your nearest store or shop online at buybuybaby.com with more great products added daily.

The only official website for buybuy Baby is buybuybaby.com.

Will buybuy Baby stores be reopening?

Yes! We are excited to reopen some of your beloved stores. Please visit our stores & events page to find your nearest store or shop our endless aisle online at buybuybaby.com with more great products added daily.

Can I purchase the same products and brands?

You’ll find many of your favorite products on the new buybuy Baby website as it launches. And we will be adding more of the brands you expect from buybuy Baby every day. Subscribe to our mailing list to be the first to hear about new products.

Are any purchase Terms & Conditions or other policies (e.g., warranties) changing?

You can view our most current Terms and Condition on our website here. These Terms and Conditions will apply to all orders that will be placed through the new buybuy Baby website. This will include warranty and return policies that are specific to certain types of products.

Are my coupons still valid?

We are not able to honor coupons that were issued and unused under previous buybuy BABY ownership.

Will there be a new loyalty program?

We are not offering a buybuy BABY loyalty program at this time, but have plans to offer one in the near future.

Can I purchase FSA & HSA eligible items at buybuy BABY?

Currently, buybuy BABY carries a variety of baby items that are eligible for reimbursement through your FSA/HSA provider, however, we do not accept FSA or HSA cards as forms of payment at checkout. Purchase products in store or at buybuybaby.com, and then submit the receipt to your benefits provider to make a claim for reimbursement.

Due to varying restrictions and policy guidelines, always check with your insurance provider directly to ensure the eligibility of products. Please refer to your provider for their preferred method for submitting invoices based on your plan and policy guidelines.

Did the website login recently change?

Yes! We've updated our website account login to create an enhanced digital experience for our customers.

Here are some of the new perks you can expect to see:

Enhanced account features 

  • Access and manage your account information - name, email, and phone number.
  • Initiate password resets with ease and manage your shipping addresses hassle-free.

Convenient order management

  • Dive into your order history and view past purchases.
  • Want to reorder your favorite products? Add ‘em directly to your cart from your account page.

Access your Baby and Gift Registries

  • Your registry is now more accessible than ever! Simply navigate here to view and manage your Registry items.

You can activate your new account with these easy steps:

  1. Visit www.buybuybaby.com
  2. Hit the "login" icon in the top right hand corner of the page.
  3. If you are a new customer, click the "Create account" selection. If you are an existing customer, click the "Forgot your password?" selection.
  4. Create a new password.
  5. You are all set! Happy Shopping!

gift cards

I have a buybuy BABY gift card. May I use it on the new website?

We are not able to honor gift cards that were issued and unused prior to August 1, 2023. Gift card balances from preexisting digital and physical gift cards expired under previous buybuy Baby ownership.

You can now purchase new buybuy BABY Gift Cards here.

For all inquiries related to purchases made on or after November 15, 2023, please contact us here.

Does the new buybuy Baby offer gift cards?

You can now purchase buybuy BABY Gift Cards here.

For all inquiries related to purchases made on or after November 15, 2023, please contact us here.

orders

What is the status of my order?

All sales are final for purchases made prior to August 1, 2023 under previous buybuy BABY ownership.

For all inquiries on orders placed on or after November 15, 2023, please contact us here.

Can I return/refund an item I purchased?

All sales are final for purchases made prior to August 1, 2023 under the previous buybuy BABY ownership. These purchases are no longer eligible for return.

For all inquiries related to purchases made on or after November 15, 2023, please contact us here.

registry

I had a baby registry at buybuy Baby. Is it activated on the new website?

You can create a registry here to add products from our new buybuy BABY website.

Unfortunately, we do not have any previous registry account information available.

Does buybuy BABY offer baby registries?

Yes! You can create a registry here to add products from our new buybuy BABY website or in-store at any of our buybuy BABY locations.

How do I create a registry?

To access registry on browser, simply click here.

You can add items to your registry online by clicking the "Add to Registry" button on the product page, or scan products in our stores.

Can I make a registry private? 

Yes! In your Registry Settings, under Registry Permissions, you can select to keep your registry private, with an optional passcode for friends and family.

Can I share a registry with friends and family?

You can effortlessly share your registry with family and friends, by selecting the Share button in the top right-hand corner of your Registry account page.

A registry can be shared through a unique URL, or through email or social media.

Additionally, friends and family can search for your registry here.

How does the completion discount work? 

There is a 15% Completion discount for baby registries that have at least one item on the list and have purchases of $100 or more off their registry.  

It is a one-time use code good for anything on the registry, either in-store or online, excluding gift cards.

The promo code will be sent via email 8 weeks (about 2 months) before the expected due date. The promo code is good for one year from the issue date and can only be used on baby registries.

If your baby registry was created less than 8 weeks before the due date, please reach out to: reachus@buybuybaby.com, once your registry has $100 purchased. 

What is the return policy for registry items? 

Items purchased from a Baby Registry that are new and unopened may be returned for a gift card within 365 days of purchase. For opened items, the standard return policy applies.

How do I find someone's registry?

Visit the find a registry page here, enter the name and location of the person you are looking for, and click the Search button.

bulk sales

I am a non-profit or 501c3 organization. How can I purchase products from buybuy BABY?

For wholesale or bulk sale inquiries, please contact us here.

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